At NeosCreative, we ensure your data is handled with the highest level of accountability, providing clarity on how we protect your information while moving your business forward.

NeosCreative Ltd ("we", "us", or "our") is committed to protecting your personal information and being transparent about how it is used. This policy explains what we collect, how we use it, and the rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information we collect

We collect personal information that you voluntarily provide when you contact us, enquire about our services, subscribe to updates, or interact with our website. This may include:

• Name
• Email address
• Phone number
• Company information
• Job title
• Communication preferences

We do not collect or process sensitive personal data, and we do not purchase personal data from third parties.

How we use your information

We use your information to:

• Respond to enquiries and provide requested services
• Communicate with you about our services or updates
• Improve our website, services, and user experience
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations

We process personal data only where we have a valid legal basis under UK GDPR and applicable data protection laws. Depending on the circumstances, this will be one or more of the following: your consent, the performance of a contract with you, our legitimate business interests (where these are not overridden by your rights), or compliance with a legal obligation.

AI-assisted tools

We may use AI-assisted tools to support content creation, analysis, and operational workflows. Personal data is only processed through such tools where appropriate safeguards and data protection measures are in place.

Sharing your information

We may share personal data with trusted third-party service providers where necessary to operate our business, including:

• Website hosting and cloud services
• Analytics and performance tools
• Communication and collaboration platforms
• Payment and accounting providers
• Marketing and advertising platforms

These providers are contractually required to protect your information and may only process it in accordance with our instructions.

We may also share information where required by law, or in connection with a business transfer or restructuring.

Cookies and tracking technologies

We use cookies and similar technologies to improve website functionality and understand how visitors use our site.

We may also use advertising and analytics technologies, including the LinkedIn Insight Tag or similar tools, to measure website performance and advertising effectiveness. You can control cookie preferences through your browser settings, and through any cookie consent tool we provide on our website.

International data transfers

Some service providers we use may process personal data outside the United Kingdom or European Economic Area. Where this occurs, appropriate safeguards are applied — such as UK adequacy regulations or the International Data Transfer Agreement (or equivalent standard contractual clauses) — to ensure your data remains protected in accordance with applicable data protection laws.

How long we keep your information

We retain personal data only for as long as necessary to fulfil the purposes outlined above, or to meet legal, accounting, or regulatory requirements. When data is no longer required, it is securely deleted or anonymised.

How we protect your information

We implement appropriate technical and organisational security measures designed to protect your personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Children's privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors.

Your privacy rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data ("the right to be forgotten")
• Restrict or object to our processing of your data
• Withdraw consent at any time, where processing is based on consent
• Request data portability where applicable

You can also opt out of marketing communications at any time using the unsubscribe links in our emails, or by contacting us directly.

To exercise any of these rights, please contact us using the details below. We will respond within one month, as required by law.

Complaints

If you have a concern about how we handle your personal data, we would encourage you to contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

Contact us

If you have any questions about this policy or wish to exercise your privacy rights, please contact:

NeosCreative Ltd Email: Team@neoscreative.com Address:5-9 Eden Street, Kingston Upon Thames, KT1 1BQ United Kingdom  Company registration number: 04078602